5th February 1998

Manager

Claims Division

ABBEY LIFE

Bournemouth

…much has been written by me and sent to Abbey Life. All by recorded delivery. All delivered. I have not received a single acknowledgement or response.

… the Personal Investment Authority handling a major complaint about Abbey Life and [I] am asking for an audit of all claim rejections since January 1996 made under the endorsements to the endowment policy.

… do not have written confirmation that I am covered by Abbey Life, even though payments are still made by direct debit.

You have not answered any of the questions I have raised with Abbey Life.

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