29th May 1999
Highlights
of letter written to the sales rep (the rat that left the sinking ship!)
…know
of my success…
…anticipate
that Abbey Life has moved to include meningioma
as a specific exclusion in the benign brain tumour
classification. This will have happened since December 1998…
…dealing
with Abbey Life intransigence - just about totally ignoring me…
…you
deserted me when times became difficult.
…ignored
me completely - did not even bother to answer my letter.
…successful
in my claim but at a high personal cost [not financial]...
…if
such CII is worth having it should not have taken so much to get a rightful
settlement.
…researched
and studied the critical illnesses in depth and concluded that for some it would
be impossible to mount a successful claim…
…access
to a medical history to select appropriate associated symptoms retrospectively.
…cause
neurological disturbances - the reason to seek medical advice (October
1996)
…some
symptom will almost certainly be found in the medical history.
…you
can't tell me what it/they are.
…"associated
symptoms" or "manifestations".
…enough
to justify rejecting my claim.
…attitude
to people such as me, but how you can deal with this business is beyond me.
…used
simple reason and common sense…
…set
the precedent.
…would
please me greatly for you to attempt to stop me… would then become self
promoting.
…tactic
in involving different departments and passing the issue around to lose the
thread of continuity…
In
so doing the right and left hand fail to communicate…has revealed a whole lot
about the workings of the assurance business.